Shipping Policy

Tech4u (tech4u.co.za) — operated by TECH 4 U ONLINE (Pty) Ltd, Reg. No. 2020/441148/07, 16 Devon Road, Wetton, Cape Town, Western Cape, 7780 Last updated: September 2026

1. Where we deliver

We currently deliver within South Africa only. We don't ship internationally at this time.

2. Delivery cost and time

We charge a flat delivery rate of R95 on every order, anywhere in South Africa. You can also collect free of charge from any of our 13 Soundtech stores in the Western Cape and KwaZulu-Natal.

Estimated delivery time is 2–3 business days to main centres (longer for outlying areas), from dispatch — not order date — and starts once payment has cleared.

3. Processing time

Orders are processed and dispatched within 1–2 business days of payment clearing, Monday to Friday (excluding public holidays). You'll receive a dispatch notification once your order leaves our warehouse or store.

4. Tracking

Once dispatched, you'll receive a tracking number and courier details by email/SMS so you can follow your delivery.

5. Delivery attempts

Our couriers will typically make contact before delivery. If nobody is available to receive the parcel, the courier may leave it in a safe place, attempt redelivery, or hold it at a local depot for collection — this depends on the courier's own policy for your area. Please ensure your delivery address and contact number are correct and reachable.

6. Address accuracy

We're not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied at checkout. If a parcel is returned to us due to an address error, we'll contact you to arrange redelivery at your cost.

7. Damaged or lost parcels

Inspect your parcel on arrival. If it's visibly damaged, note this with the courier and email us photos within 48 hours so we can lodge a claim and arrange a replacement. If your order doesn't arrive within a reasonable time past the estimated delivery window, contact us and we'll investigate with the courier.

8. Rural and outlying areas

Some rural, farm, or outlying addresses may incur longer delivery times or additional surcharges. We'll notify you at checkout or shortly after if this applies to your address.

9. Large or bulky items

We don't currently sell large appliances or bulky freight items online. If this changes, delivery for those items may need a separate freight rate and window, which we'll update this policy to reflect.

10. Contact

Tech4u Customer Care Email: sales@tech4u.co.za WhatsApp: +27 66 066 0054 Hours: Mon–Fri 08:00–17:00 SAST

This Shipping Policy works together with our Returns & Refund Policy and Terms of Service.