Shipping & Delivery
Shipping
Tech4u delivers within the borders of South Africa only. Door-to-door deliveries must be to a physical address within South Africa and not a Post Box. Please ensure all delivery details, including the postal code, are accurate — you will be liable for any additional handling and shipping charges resulting from address errors. Please also ensure someone is available to sign for and receive your goods at the time of delivery.
Should you not receive your delivery within 24 hours of the expected delivery period, please contact us within 48 hours at sales@tech4u.co.za or WhatsApp +27 66 066 0054.
Delivery cost and time
Pudo Locker – R50
Collect from any of 1,100+ Pudo smart lockers across South Africa, 24/7. Estimated 1–4 business days. Add the name of your preferred locker in the order notes at checkout (find lockers at pudo.co.za or in the Pudo app). You'll receive an SMS with a PIN when your parcel is ready. Parcels must be collected within 36 hours or they are returned to us. Available for orders under 20kg; larger items (CCTV kits, fitness equipment) are sent by courier.
Standard delivery – R95
Anywhere in South Africa. Estimated delivery 2–3 business days to main centres (longer for outlying areas), Monday to Friday, from dispatch once payment has cleared.
Free standard delivery
On all orders of R700 or more.
Express delivery – R150
Faster delivery option, available at checkout.
Collection in store – No charge
Online orders are collected from our Vangate Mall store only: Soundtech, Shop 54, Vangate Mall, Jakes Gerwel Drive, Athlone, Cape Town, 7764. Telephone: 021 633 6545. Your order is usually ready within 24 hours and is held for 48 hours — please bring your order number and your ID. If you prefer, you can choose Pay in Store on Collection at checkout and pay by card or cash at the counter when you collect.
Failed delivery
If no one is available at the specified delivery address to receive and sign for the goods, we'll notify you and endeavour to reschedule delivery within 24–48 hours. You may be liable for any additional handling and shipping charges incurred for a re-delivery. Pudo parcels not collected within 36 hours are returned to us and a new delivery fee applies to resend.
Goods shipped in error / incorrect goods delivered
If the goods or quantity delivered do not match your order, please notify us immediately at sales@tech4u.co.za or WhatsApp +27 66 066 0054, so we can arrange collection of the incorrect goods and delivery of the correct ones.
Damaged goods delivered
Please notify us within 24 hours of receipt at sales@tech4u.co.za or WhatsApp +27 66 066 0054 if you receive a damaged product. We'll do our best to arrange collection of the damaged product and delivery of a replacement within a maximum of 72 hours (weekdays only).
Delivery periods
Delivery service timeframes commence once payment confirmation is received. We deliver Monday to Friday, 08h00 to 17h00, to both business and residential addresses (no deliveries on weekends or public holidays). ID may be requested upon delivery. Delivery outside main centres is usually within 2–3 working days, and may take longer for rural, farm, or outlying addresses.