Returns & Refunds

We want you to be happy with your purchase. If something isn't right, here's how returns, exchanges and refunds work at Tech4u.

How to return or exchange an item

Products purchased online can be returned or exchanged within 30 days of purchase at any Soundtech branch, subject to:

• The original proof of purchase (order confirmation or receipt)
• The item being in its original packaging and condition

A handling fee of up to 20% may apply if an item is not returned in its original condition or if the packaging is damaged.

Refunds

Approved refunds are paid directly into your credit card or bank account. This process may take up to 14 days from when we receive the returned goods. Delivery costs are not refunded on courier orders.

Warranty

All items carry a supplier warranty of up to six months, provided the item has not been physically damaged, broken or misused. The warranty does not cover rust, damage from misuse, or defects caused by non-approved accessories or incorrect electrical connection. Electronic items are technically evaluated before a refund decision is made.

Courier returns

If you return an item by courier, you are responsible for the courier cost. If an item is found not to be faulty, or is damaged through misuse, you will be liable for the handling and shipping charges.

Need help with a return?

Contact us on sales@tech4u.co.za or WhatsApp 066 066 0054 and we'll guide you through it. Full terms also appear in our Terms & Conditions.